VIRNECT Remote is a remote support APP which connects the office and industrial sites together in real-time. You can conveniently share the onsite issues through voice / video chat, combined with AR technology to the experts, to quickly resolve your problems in real-time.
1. Efficient remote support
- Share onsite videos with the expert in the office for troubleshooting of large installations or when maintenance is needed.
- Your video screen can be recorded along with the shared information. From the very beginning stage of problem to the end, the recording file can be saved and be used for educational material.
2. Extremely precise, yet flexible communication support.
- The experts’ know-hows can be shown on the actual equipment via pointing and drawing features.
- Utilize AR features to perform a precise remote support.
- Handle your problems by sharing texts, images, and documents (PDF) in real-time. The task information such as user’s manuals can be received and checked.
3. Unlimited compatibility
- VIRNECT Remote is compatible with SmartGlasses, Smartphones, Tablets and PC. With SmartGlasses, you can use both hands freely.
[Notice on allowing accesses]
There are two types of access types, one is essentially required to use the service, another one is optional.
[Essentially required accesses]
- Storage
Needed to maintain user authentication status.
- Camera
Needed for video call service.
- Mic.
Use the microphone to communicate with the other people during a call.
- Bluetooth
Needed for connecting with external devices.
[Optionally required accesses]
- Screen capture
Mobile phone screen access is needed to deliver AR recording delivery service.
*For product usage and technical support inquiries, please contact [email protected].